RnB Dreams
SHIPPING & RETURNS
SHIPPING POLICY
Tracking information and order confirmations are provided with each order at the time of shipment.
​
When Can I Expect My Order?
Expect your order to leave our establishment in 1 – 3 business days. Delivery time is generally 3–5 business days from ship date.
​
Any orders received on a weekend or holiday will be processed the next business day.
RETURN & EXCHANGE POLICY
Refund Eligibility
To be eligible for a refund, the following conditions must be met:
-
The item must be unused and in its original condition.
-
The item must be returned within 30 days of the purchase date.
-
Proof of purchase (order confirmation or receipt) must be provided.
Refund Process
-
Initiate a Return: Contact our customer support team to initiate a return.
-
Packaging and Shipping: Package the item securely and ship it to the return address provided by our customer support team.
-
Inspection: Upon receipt of the returned item, we will inspect it to ensure it meets the return eligibility criteria.
-
Refund Processing: Once the item is verified, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to be processed.
Exceptions
-
Personalized or Custom Items: Due to the nature of these items, they are non-refundable.
-
Sale Items: Sale items are final sale and not eligible for refund.
Please note: Shipping costs for returned items are the responsibility of the customer, unless the return is due to a product defect or error on our part.
Contact Us For any questions or concerns regarding our refund policy, please contact our customer support team
​
​